Effective Date: March 12, 2026 · Resilient Spirits LLC dba BottlService
Resilient Spirits LLC ("Resilient Spirits," "we," "us," or "our") operates BottlService (bottlservice.com), a technology platform that facilitates the sale and delivery of alcoholic beverages by licensed retailers in Illinois. This Privacy Policy describes how we collect, use, and share information about you when you use our platform.
When you create an account, place an order, or contact us, we collect information you voluntarily provide, including your name, email address, phone number, delivery address, date of birth (for age verification), and payment information. Payment card details are processed directly by Stripe and are never stored on our servers.
When you use BottlService, we automatically collect certain information, including your IP address, browser type, device identifiers, pages visited, referring URLs, and the date and time of your visit. We use cookies and similar tracking technologies to maintain your session, remember your cart, and improve your experience.
Illinois law requires that all purchasers of alcoholic beverages be 21 years of age or older. We collect and verify your age at the time of account creation and require adult signature upon delivery. Age verification data is retained as required by applicable law.
We use the information we collect to: process and fulfill your orders; verify your age and identity; communicate with you about your orders, account, and promotions; improve and personalize your experience on BottlService; comply with Illinois liquor laws and other applicable regulations; detect and prevent fraud or misuse of our platform; and respond to your inquiries and support requests.
All alcoholic beverage sales are made by Famous Wine & Spirits (Ghotra Spirits LLC), our licensed Illinois retail dealer. Your order information, including name, delivery address, and age verification, is shared with Famous Wine & Spirits as required to complete your purchase under Illinois law.
We share your delivery information with DISTRYB and our shipping carriers (including FedEx and UPS) solely for the purpose of fulfilling and delivering your order.
Payment processing is handled by Stripe, Inc. Your payment information is transmitted directly to Stripe and is subject to Stripe's privacy policy. We do not store full card numbers or CVV codes.
We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (including Illinois liquor law recordkeeping requirements), resolve disputes, and enforce our agreements. Order records may be retained for a minimum of five (5) years as required by applicable law.
You may access, update, or correct your account information at any time through your account settings page. You may request deletion of your account by contacting us at privacy@bottlservice.com. Note that certain information may be retained as required by law even after account deletion. You may opt out of marketing emails by clicking "unsubscribe" in any marketing email we send. You cannot opt out of transactional emails related to your orders.
We use essential cookies to operate the platform (session management, cart persistence, age verification state). We do not currently use third-party advertising cookies. You can control cookie settings through your browser, but disabling essential cookies may affect platform functionality.
We implement industry-standard security measures including TLS encryption for data in transit, Firebase security rules for data access control, and Stripe's PCI-compliant payment infrastructure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
BottlService is intended solely for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have collected information from a person under 21, we will delete that information immediately.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of BottlService after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us at: Resilient Spirits LLC dba BottlService privacy@bottlservice.com